Privacy Policy

1. Introduction

At PAYBACK, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process your scam report submission
• To contact you regarding your case
• To provide you with updates on your investigation
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and ensure security
• To send you relevant communications and updates

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and user authentication
• Confidentiality agreements with our staff

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Typically, we retain information for:

• Active case duration plus 3 years after case closure
• Longer periods if required by law or for legal proceedings
• You may request deletion of your information at any time

6. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Law enforcement agencies when required by law
• Legal professionals assisting with your case
• Service providers who assist us in operating our website (under confidentiality agreements)
• Government authorities as required by law

7. Your Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal information
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your information
• Right to Portability: Request your information in a portable format
• Right to Opt-Out: Opt-out of marketing communications

To exercise any of these rights, please contact us at the information provided below.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Provide personalized content

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our website, you consent to the transfer of your information to countries outside your country of residence, which may include countries that do not have the same data protection laws.

10. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes.

13. Important Disclaimer

By using our website and submitting your information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.